Charming 2BR w/ King & Queen, Close to SLC

Positive: Location comfy like home

This property was very clean, great location, easy check in. There were a few missing essentials-toilet paper, Kleenex, only two DW pods instead of 5 and the dishwashing detergent difspenser was in cabinet and then did not work. We did get prompt response on the two problems so kudos for that. Can’t beat the location!!

Exceptional, a home away from Positive: It is an exceptionally well setup and well managed guest home. The kitchen is fully equipped (it has more cookware than average homes). Everything in the house is carefully labeled! The location is totally fine if you have a car; but it could be more convenient if you like to walk to restaurants, etc. Overall, the apartment is modern, clean and very comfortable! Definitely one of the most comfortable BnBs we ever stayed! Negative: The check-in process could be improved. The “verification” step was a surprise to us (and other guests). This “mandatory” step should be required BEFORE releasing the door code! People on the road may not have time or access to internet (in our case!) to read a long Guest Guidebook, we tend to think we are set as soon as the door code was received! This is an easy fix and it would not affect our high rating for this place!

Very neat and tidy two bedroom apartment, close to everything. Walking distance to Westminster University and plenty of bars and restaurants close. Area was removed enough to have no street noise at night. Would definitely stay there again. Kitchen was very well equipped.

This is a fairly updated apartment with a large kitchen. There are a lot of updates but there are several relatively small things needed to get the property in better shape for rentals. Some examples: holes in the walls from prior fixtures; shower curtain liner was moldy; outdoor light burnt out; the cleaning is poor/ layers of dust such as on light fixtures; beds are not very comfortable/need to be updated or get foam toppers. The apartment is a college style apartment and so is loud even tho it's on the 2nd floor. You can hear neighbors through the walls/floor. The property manager sends out automated/bot communications that are not always clear or helpful. He did not respond any time that I followed up with questions. After a few attempts thru VRBO, finally, after our dedicated parking spot was taken and I was frustrated by the lack of responses, I googled the company and was able to call them. He was extremely apologetic about the lack of communication and blamed VRBO. He sent me various screenshots to "prove" he didn't get my messages but this is something that they need to work out if they are going to rent via VRBO. He said the light was not an emergency and he reached out to the other occupants about the vehicle. Although his communication then became very good and responsive, he did not actually make sure we had dedicated parking, which was extremely frustrating. The other tenant finally moved their car about 24 hours after I had brought this to his attention.